Hampton Travel Ltd ("The Company") is a Coventry-licensed private hire operator. These Terms and Conditions apply to individual bookings made by consumers via https://hamptontravel.co.uk, by phone on 0800 061 4661, or by email at info@hamptontravel.co.uk.
By placing a booking you enter into a legal contract on these Terms. The Company may amend these Terms from time to time; the version in force at the time of your booking is the version that applies to your booking.
You must be 18 or over to place a booking. Bookings on behalf of minors must be placed and paid by an accompanying adult.
Luggage capacity is set by the vehicle you book, not per passenger. Choose the vehicle that fits your group:
Bulky items (golf clubs, skis, pushchairs, surf boards, boxes) are welcome - tell us at booking so we allocate the right vehicle. If luggage exceeds the booked vehicle's capacity on the day, a vehicle-class upgrade at the applicable fare difference may be required.
The Company will not be liable for unavoidable delays affecting the vehicle or driver meeting an incoming flight. Your remedy in this event is a refund of the fee paid. You must allow reasonable flexibility for weather, traffic, and other events outside the Company's control.
If airport systems convey delay information in good time, the driver will adjust to the amended arrival time. The Company may at its discretion substitute driver and/or vehicle if the delay exceeds 1.5 hours. If a delay or diversion is notified too late, waiting time is charged at £45.00 per hour after the first free hour, or you may use an alternative service and remain liable for a call-out fee.
Airport drop-off fees are added at the airport's published rate. These are collected on behalf of the airport, not retained by the Company.
In private hire vehicles, children aged 3 and under may travel on an adult's lap provided the adult wears a seat belt. Children over 3 must occupy a seat with a belt. Every child, of any age, is treated as an individual passenger by UK licensing authorities. Child seats are provided only on request. You are welcome to bring and fit your own; the driver will store and reuse it for a return journey free of charge.
Cancellation terms are shown on the booking form and repeated on the booking confirmation email.
The Company will always try to send the vehicle you booked. Where unforeseen operational circumstances require a change, the Company will notify you if possible. The Company will always try to collect you at the booked time; during busy periods pickup may move by up to ten minutes either side of the agreed time, and you will be notified.
Nothing in these Terms excludes or limits the Company's liability for:
Subject to the above:
The Company may use sub-contracted drivers. Where a booking is made under the Company's Coventry private hire operator licence, the Company remains responsible to you for the licensed conduct of that booking.
The Company may refuse future bookings from any customer whose past conduct has included abuse or threats towards drivers, damage to vehicles, or non-payment.
The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018. See the Privacy Policy for how data is collected, stored, and used. Data protection enquiries: info@hamptontravel.co.uk. Customer data is not sold to third parties.
Submit complaints in writing to info@hamptontravel.co.uk or by post to Hampton Travel Ltd, Coventry, United Kingdom. We acknowledge within 3 working days and issue a full response within 14 working days.
These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
Hampton Travel Ltd
Coventry, United Kingdom
Phone: 0800 061 4661
Email: info@hamptontravel.co.uk
Web: https://hamptontravel.co.uk
Travel credit awarded on an account top-up is a promotional discount. It has no cash value, cannot be transferred, and expires 12 months from the date it is awarded.
Journeys are always paid from your cash balance first. Promotional travel credit is only drawn on once your cash balance reaches zero. This means any travel credit remaining when you close your account is unused promotional credit rather than money you paid us, and it is forfeited in full. Cash balances are refundable, less the account closure fee.
Hampton Travel Ltd is not registered for UK VAT. No VAT is charged on top-ups or fares, and receipts state this.